Refund policy
You have 14 calendar days from the date you receive your order to request a return.
To be eligible for a return, the item must be returned in the same condition in which it was received: unused, unwashed, with all original tags attached, and in its original packaging.
How to request a return
You can request a return directly through your customer account:
Log in to your account, select the relevant order, and follow the instructions to submit your return request.
Once your return has been approved, you will receive the necessary instructions and a return shipping label to send the package back to VEIRA.
A €5.90 return fee will be deducted from your final refund amount.
The return label must be used according to the instructions provided by VEIRA. Returns sent without prior approval will not be accepted.
VEIRA is not responsible for parcels returned using a shipping method other than the one specified in the return instructions.
Damages and Issues
If your item arrives damaged, is defective, or you have received an incorrect product, please contact us within 48 hours of delivery at contact@veiramodest.com, providing clear photographs of the item and packaging.
This will allow us to assess the issue and provide you with a solution as quickly as possible.
In the case of a defective, damaged, or incorrectly shipped item, VEIRA will cover the return shipping costs where applicable.
Exchanges
We currently do not offer direct exchanges for a different size, colour, or style.
If you would like a different item, you will need to request a return for the original item within the applicable return period and place a new order through our online store.
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your return has been approved or rejected.
If your return is approved, your refund will be issued to the original payment method used for the purchase, with the €5.90 return fee deducted where applicable.
Refunds will be processed within a maximum of 10 business days from the approval of the return.
Please note that the time it takes for the refund to appear in your account will depend on your bank or payment provider.
If more than 15 business days have passed since your return was approved and you have still not received your refund, please contact us at contact@veiramodest.com.